As you are well known having good practices with you eBay business will take you a long way in business. Well for some following some good eBay etiquettes is like religion to avoid any bad judgments from other eBay users. Now these etiquettes do apply for everyone buying or selling. No matter what you are doing on eBay it’s always recommended that you do have some good etiquette when dealing with people on eBay. Of course, nobody wants to upset anyone. Following some simple rules will help your business get a far. Here are some suggestions to help you in your eBay store.
By doing things right with your business, people will follow you more than you expect. By treating people very well, will only bring you more business in the future that go to saying about the different ways of communicating and being very patient with others. Whatever you do never lose you’re cool, when dealing with un-happy customers. Instead get in their shoes and imagine what they are going through. Communication is a big plus for any eBay store owner. Always have great communication with your customers and let them know that they can buy from you with confidence. Here are some ways of accomplishing long term success.
– Be Friendly – I always like to be treated well at any store no matter where I spend money. When I am dealing with any of my customers even if I’m not in a good mood. Having a good attitude will always get you notice with your customers. Remember the last time you were at a website and the owner treated you with courtesy and respect. Let me tell you it feels good and you will go back again. So always be friendly and courteous to all your customers, you will look like the professional you are.
– Be Clear On Your Product Description – The number one reason for any complain would be misunderstandings. It happens to the best of us and never fails to create problems for people at all levels. Be sure that people always jump to conclusions without letting you know. People simply assume you will not hear them out. Instead let people know how to get a hold of you, by providing them with a good contact number. Be sure you give them specific way of getting in touch with you in case they have a problem or want to suggest something to you. This always works for me all the time.
– Response Time – By offering a way of contact always it’s always good to respond in a timely matter. Most of the time I always tell customers in descriptions that I will respond in less than 48 hrs or sooner. This gives me plenty of time to respond to the customer’s complaints or questions. Most of the requests are resolve within 2 hours of their request. You will be surprise of the shock they have when I respond within 2 hours of their call or email. It simply works for me. My personal suggestion is to respond within 48 hrs.
– New eBay Customers – I always recommend being patient and understanding to new people doing business on eBay. Most people that join eBay are not educated on some of the technical ways of doing business. Take for example my parents, they just started to buy products on eBay and they don’t understand that they will not get their product ship without paying for their product first. They need to be educated but they will get their especially my mother. Overall be patient with customers that are new to the business.
The above is a powerful way to take the hard work out of deciding how to sell your products. In this article I discussed a great way to make extra sales, finding out cool ways to market your listings and some amazing ways to sell them online. Using these strategies will help attract buyers and turn them into regular, satisfied customers for life.
